Terms & Conditions
Just to keep things smooth.
I understand that you may need to cancel your lesson sometimes for various reasons. In this instance please inform me as soon as you can so that I can plan around your absence or organise an alternate time in the week to reschedule your lesson. Lessons cannot be cancelled less than 24 hours before the allotted time. In the case of cancellation beyond this point, the lesson fee must be paid in full. This rule also applies with the free trial lesson offer. You will not be charged for cancelling a trial lesson at such short notice, however you will be required to pay the normal fee on your next booking.
If cancellations occur on a regular basis I may cancel your lessons indefinitely and give your slot to someone who will be able to attend regularly.
Payment is required in your lesson if you have booked within the local region (region 1 – see map). If you are not within the local region (region 2,3,4,5), lessons may be required to be paid for in advance. Vouchers must also be paid for in advance.
Payment is normally settled with cash, although I do also accept card payments (3% extra fee), bank transfer, or cheques.
If you become a regular, you may find it easier to set up a standing order (cancellable at any time). If you are interested let me know and we can discuss this during your lesson.
3. ARRIVAL TIME
Please understand that I travel between many students homes throughout the day. I always allow enough travel time between each student, although on the odd occasion I may not make it on time due to unpredictable traffic or hold backs. Please always allow up to 15 minutes after your scheduled lesson time for me to arrive. If I predict to arrive later than 15 minutes after your booking time, I’ll let you know as soon as possible and give you the option to wait patiently, reschedule, or cancel your lesson.
In the unlikely event that I do arrive late, you will still receive your full time period of tuition.
I understand that in summer and half terms etc. some people will go on holiday. All I ask is that you give me as much notice as possible.
I still work through all of the public holidays, although on the odd occasion I will take a break and have a holiday myself. These dates will be mentioned to you before they occur.